CONTACT US

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For questions, call Fia Perera at 626-318-0151

CUSTOMER SERVICE

We are available to help you. We strive to respond the next day, as we value your business. To inquire about the jewelry, particular stones, your order and shipping found please contact us by e-mail at globalguardiandesigns@gmail.com, and we'll gladly assist you.

POLICIES

SHIPPING IN THE U.S. – upgrade service available

We use USPS Priority Mail shipping. All items listed for sale are in stock.  You should receive your order within ten days of purchase. Need it sooner? Overnight or 2-day shipping is available at FedEx rates. All customers will receive a confirmation email with tracking information when the order has shipped. Custom and special-order pieces require a window of 3-4 weeks for production before shipping.

INTERNATIONAL SHIPPING

All orders shipped outside of the United States will be charged actual-cost postage as determined by our shipping carrier. Prices vary per country and the type of service used or requested. We use the USPS, unless otherwise requested by customer. International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. As usual, if a shipment is rejected because of customs clearance charges, refusal to accept delivery, 3 unsuccessful attempts to deliver, or the customer provided an invalid address, the customer will be responsible for any costs incurred. These costs include international shipment and handling, return shipping (if applicable), and duties and taxes (if incurred). Customers outside the United States who select a shipping service with duty and tax due at the time of delivery are encouraged to contact their local courier or customs service to inquire about possible import taxes and fees. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

If you have any further questions, please email us for additional information.

RETURNS

Within 30 days of purchase, an item may be returned and exchanged for a Global Guardian Designs credit. Jewelry must be unworn and in its’ original condition.  No exceptions. Please email us with your order information and reason for return.  Credit for returned merchandise must be used within six months from date of original purchase.  Shipping charges are non-refundable.  We reserve the right to deny any request.  Custom, special-order, and sale item purchases are final.

SPECIAL ORDERS

All of our jewelry is handcrafted and special orders are available. Please contact us by email if you are interested in customizing chain lengths, stone colors, or gemstone substitutions. Any jewelry can be handcrafted in 14k Gold.  Please allow 3 to 5 weeks depending upon request.  Special orders are not returnable and must be paid in advance upon our acceptance of your order.

 VARIATIONS

Global Guardian Designs brings you a selection of quality handcrafted jewelry from ethically sourced materials. Because each stone is naturally and uniquely different, some variation in color and patterning will occur.

TRADEMARKS

Global Guardian Designs logo and any other product or service name or slogan contained in our Site are trademarks of Global Guardian Designs and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Global Guardian Designs or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “Global Guardian Designs” or any other name, trademark or product or service name of Global Guardian Designs. without our prior written permission. All other trademarks, registered trademarks, product names and Global Guardian Designs names or logos mentioned in our Site are the property of their respective owners

THIRD PARTY CONTENT

Global Guardian Designs may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Global Guardian Designs does not monitor or have any control over any Third Party Content or third party Sites. Global Guardian Designs does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Global Guardian Designs does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

 PRIVACY

We will not share your personal information with any third parties without your consent, or unless required to do so by law or if the terms of service are violated. We reserve the right to maintain your personal information (name, email, physical address) as provided by you upon purchase, or after your subscribing to our mailing list.  We may use this information to periodically notify you of new items, sales, or special offers.  You may unsubscribe from such marketing materials at any time by clicking the "Unsubscribe" link at the bottom of the email or by contacting us by email.  We will not share your personal information with any third parties unless required to do so by law or if the terms of service are violated.